Terms of Service

Effective Date: July 2026

Last Updated: July 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of the Commodore Yachting Croatia d.o.o. website (cmycro.com) and our yacht charter services. By using our website or booking our services, you agree to these Terms.

2. About Us

Commodore Yachting Croatia d.o.o.

Address: Bana Josipa Jelačića 23, 21400 Supetar, Croatia
OIB: 30960245443
VAT ID: HR30960245443
Contact: info@cmycro.com, +385 91 892 0603

We are a licensed yacht charter company operating in Croatia since 2018, led by Master Mariner Joško Šerka.

3. Services

We offer the following services:

Yacht charter — daily and weekly private charters
Skippered charter — with our qualified crew
Yacht transfers — point-to-point services
Yacht management — for third-party owners
Yacht sales — brokerage services

Specific charter products, routes, and prices are described on our website and booking system.

4. Booking Process

4.1 How to Book

Bookings can be made through:

Our online booking system (powered by FareHarbor)
Direct inquiry via email or phone
Direct inquiry via WhatsApp

4.2 Booking Confirmation

A booking becomes binding when:

You submit a booking request
We confirm availability
You pay the required deposit
You receive a written confirmation from us

4.3 Age Requirement

The primary charterer must be at least 18 years old.

5. Prices and Payment

5.1 Prices

All prices listed on our booking system are in EUR and include applicable VAT. Prices are subject to change until booking is confirmed.

5.2 Additional Costs

Depending on the charter type, additional mandatory or optional costs may apply:

Skipper service (if selected): €230 per day + meals
Transit log and final cleaning: €450 per booking
Tourist tax: €2 per person per day
Fuel consumption (based on actual usage)
Port and marina fees (where applicable)
Refundable security deposit: €1,000

Additional services (private chef, water toys, special requests) are quoted separately.

5.3 Payment Terms

50% 7 days after the confirmation

50% 30 days before charter start

5.4 Security Deposit

A refundable security deposit of €1,000 is required. It is paid at the start of the charter and refunded after the charter subject to inspection of the yacht.LACEHOLDER — Joško to complete: Please spe

6. Cancellation Policy

6.1 Cancellation by Customer

6.1.1. If Charter Company managess to find a third party that will

replace the Guest cancellation costs shall be charged as follows:

– 100% of the total rental price if the cancellation is made within one

month prior to the charter date.

– 50% of the total rental price if the cancellation is made up to 60

days after reservation

6.1.2 If Guest managess to find a third party that will replace him cancellation

costs won’t be charged, except for costs of any

provisioning, transfer, water toys and services ordered.

6.1.3 If Guest doesn’t managess to find a third party that will replace

him cancellation costs shall be charged as follows:

– 0% of the total rental price if the cancellation is made in the 60

days from making a reservation

– 50% of the total rental price if the cancellation is made in the 60

days prior to the rental date

– 100% of the total rental price if the cancellation is made in less

than a month before the start of the lease.

Cancellation requests must be submitted in writing to info@cmycro.com.

6.2 Cancellation by Commodore Yachting

We reserve the right to cancel a charter due to:

Force majeure (see Section 11)
Safety concerns
Non-payment
Breach of these Terms

In case of cancellation by us (except non-payment or breach), we will offer:

Alternative dates
A comparable yacht
Full refund of amounts paid

7. Weather Conditions

7.1 Departure Decision

The captain has final authority to delay or cancel departure based on weather conditions and safety considerations.

7.2 Weather-Related Cancellation

WEATHER CONDITIONS, SAFETY AND RETURN OF THE YACHT

7.2.1 Safety Obligations

The Guest, the Skipper, and all persons on board shall at all times act with due care and in accordance with the principles of good seamanship. They are obliged to leave any anchorage, berth, mooring, or other location without delay whenever the prevailing weather conditions, official weather forecasts, the anticipated development of weather, or instructions issued by the Charter Company indicate that remaining at such location may endanger the safety of the yacht, its passengers, crew, or third parties.

While the yacht is anchored or moored, the Guest and the Skipper shall ensure that the yacht is continuously secured in a safe manner, that any potential danger is identifiable at all times, and that all reasonable measures are taken to prevent damage, loss, or any hazardous situation.

The Charter Company and the Master of the yacht reserve the sole and absolute discretion to modify, postpone, shorten, or cancel any part of the charter itinerary whenever weather conditions, sea state, official warnings, force majeure events, or any other circumstances affecting the safety of navigation so require. Such decisions shall be final and shall be made exclusively in the interest of protecting human life, the yacht, and the marine environment.

7.2.2 Weather Cancellation Policy

Safety is the highest priority throughout the charter period. Accordingly, the following policy shall apply in relation to adverse weather conditions:

If, due to adverse weather conditions or official navigation restrictions, the charter cannot commence and departure is objectively impossible or considered unsafe by the Charter Company or the Master, the Guest shall be entitled, at the Charter Company’s discretion, either to:
- reschedule the charter for mutually agreed alternative dates, subject to availability; or
- receive a full refund of all charter fees paid for the unused charter period.
If the charter has commenced but must be terminated or materially shortened due solely to adverse weather conditions that make further navigation unsafe, the Guest shall be entitled to a pro-rata refund corresponding exclusively to the unused charter days.
Weather-related delays, interruptions, or postponements of departure lasting less than twenty-four (24) consecutive hours shall not constitute grounds for compensation, price reduction, damages, or any other financial claim, provided that the Charter Company has acted reasonably and in accordance with applicable safety standards.
No refund or compensation shall be due where the itinerary is modified, ports of call are changed, or alternative routes are selected for reasons of safety, weather conditions, harbour restrictions, governmental orders, or other circumstances beyond the reasonable control of the Charter Company.

7.2.3 Return of the Yacht

The Guest shall return the yacht to the agreed marina, port, or other designated place at the date and time specified during check-in or otherwise confirmed by the Charter Company.

The Guest acknowledges that the agreed return schedule must reasonably take into account expected weather conditions, navigational limitations, and other foreseeable circumstances. The Guest shall organize the voyage in a prudent manner to ensure timely return.

Should the Guest become unable to return the yacht personally, the Guest shall immediately notify the Charter Company and shall arrange, at the Guest’s sole cost and risk, for the yacht to be returned by a suitably qualified and authorized person approved by the Charter Company. Until the official check-out procedure has been completed, the Guest shall ensure that a competent person remains on board responsible for the yacht.

Any delay, failure to return the yacht, abandonment, unauthorized absence, or other breach of these obligations shall render the Guest fully liable for all resulting losses, damages, costs, penalties, third-party claims, legal expenses, and any other financial consequences incurred by the Charter Company. Such liability shall not be limited by the amount of the security deposit.

The Charter Agreement shall be deemed fully performed only upon the proper return of the yacht to the Charter Company in the same condition as received, subject only to normal wear and tear, and following the successful completion of the official check-out inspection.

Our Liability

8. Customer Responsibilities

By booking, you agree to:

Provide accurate booking information
Arrive on time for check-in
Follow the captain’s instructions at all times
Behave respectfully toward crew and other guests
Not exceed the maximum passenger capacity
Not consume illegal substances on board
Not smoke inside the yacht
Take reasonable care of the yacht and equipment

9. Prohibited Activities

The following are strictly prohibited on board:

Illegal drugs
Weapons
Overloading the yacht beyond capacity
Fishing without proper licenses
Anchoring in prohibited areas
Damaging marine environment

Violation may result in immediate charter termination without refund.

10. Liability and Insurance

10.1 Insurance Coverage

Throughout the Charter Period, the Yacht is insured under a valid marine insurance policy issued by a licensed insurance company, in accordance with the applicable laws of the Republic of Croatia.

The insurance coverage includes:

Hull and Machinery (Casco) Insurance covering accidental loss of or physical damage to the Yacht while operating under a professional skipper, with an insured value of EUR 300,000, subject to the insurer’s terms and conditions.
Third-Party Liability Insurance covering the legal liability of the Yacht Owner and/or lawful user of the Yacht towards third parties, with a limit of indemnity of EUR 2,500,000 per insured event.
Engine Damage Insurance, subject to the applicable deductible and exclusions contained in the insurance policy.
Wreck Removal Expenses, where required by the competent authorities, with insurance coverage up to EUR 150,000.

The Charter Company shall maintain such insurance in force throughout the Charter Period.

10.2 Deductible

Where an insured event occurs as a result of the Guest’s negligence, breach of this Agreement, intentional misconduct, or failure to follow the instructions of the Skipper or the Charter Company, the Guest shall remain liable for any uninsured losses and for any applicable insurance deductible or exclusions to the extent permitted by law.

10.3 Limitation of Liability

The Charter Company shall not be liable for:

weather conditions, sea state or force majeure;
interruption, modification or cancellation of the itinerary for safety reasons;
loss, theft or damage to personal belongings brought on board;
personal injury or damage arising from the Guest’s negligence, reckless behaviour, intoxication or failure to comply with the Skipper’s instructions;
indirect, consequential or economic losses, including loss of enjoyment, travel expenses, accommodation costs or missed transportation connections.

10.4 Guest Responsibility

The Guest shall immediately notify the Skipper and the Charter Company of any accident, collision, grounding, damage, theft, injury or any other incident affecting the Yacht or any person on board.

The Guest shall fully cooperate with the Charter Company and the insurer in the investigation and handling of any insurance claim and shall provide all information and documentation reasonably requested.

10.5 Passenger Insurance

Unless expressly stated otherwise in the Charter Agreement, the Charter Price does not include separate personal accident, travel, medical or cancellation insurance for Guests. Guests are strongly advised to obtain comprehensive travel insurance, including medical expenses, personal accident, cancellation and baggage coverage, prior to the commencement of the Charter.

10.6 Insurance Exclusions

Insurance coverage shall not apply to losses or damages resulting from intentional misconduct, gross negligence, illegal activities, operation of the Yacht contrary to the instructions of the Skipper, or any other circumstances excluded under the applicable insurance policy or Croatian law.

The Charter Price does not include personal travel, medical, accident, cancellation, or baggage insurance for Guests. Guests are strongly advised to obtain comprehensive travel insurance, including medical expenses, personal accident, trip cancellation, personal liability, and baggage coverage, prior to the commencement of the Charter. The Charter Company shall not be liable for any losses, expenses, medical costs, or damages that would otherwise be covered by such personal insurance policies.

Our liability is limited to the amount covered by our insurance policies, except in cases of gross negligence or willful misconduct.

10.7 Your Liability

You are liable for damages caused by:

Your negligence or that of your guests
Loss or damage to yacht equipment
Fines or penalties incurred due to your actions

Damages beyond the security deposit are billed separately.

10.8 Personal Belongings

We are not responsible for loss, theft, or damage to personal belongings during the charter. We recommend travel insurance.

11. Force Majeure

We are not liable for delays, cancellations, or changes due to circumstances beyond our control, including but not limited to:

Extreme weather
Natural disasters
Government actions
War, terrorism, or civil unrest
Pandemics or public health emergencies
Port closures
Mechanical failures despite proper maintenance

In force majeure cases, we will offer rescheduling or refund where reasonable.

12. Intellectual Property

All content on cmycro.com (text, images, videos, logos) is owned by Commodore Yachting Croatia d.o.o. or licensed to us. You may not reproduce, distribute, or use our content without written permission.

13. Data Protection

Your personal data is processed in accordance with our Privacy Policy. By booking, you consent to the processing described therein.

14. Complaints

We aim to provide excellent service. If you have concerns during your charter, please raise them immediately with the captain so we can address them.

Formal complaints should be submitted in writing within 30 days of the charter to info@cmycro.com.

15. Consumer Dispute Resolution

If a dispute cannot be resolved directly, you may:

Contact the Croatian Center for Consumer Protection
Use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr

16. Applicable Law and Jurisdiction

These Terms are governed by Croatian law. Any disputes shall be resolved by the competent court in Split, Croatia, unless otherwise required by consumer protection laws.

17. Changes to Terms

We may update these Terms from time to time. Changes apply to bookings made after the update. Existing bookings are governed by the Terms in effect at the time of booking.

18. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

19. Contact

For questions about these Terms: